Thursday 27 October

HQS Wellington London

9:00 - 9:10

Introduction

There’s an age old question in wealth management and investment advice: Man or Machine. Today the battle has begun.

Speaker

9:10 - 9:40

Keynote Speaker

Management and regulators have no choice but to embrace the ‘govern by value’ approach powered by DEMS technological platform in order to amplify their human capabilities to deal with the new challenges brought by the size and complexity of new regulations and its direct consequence: the management of massive data.

9:40 - 10:25

Panel Discussion: Joining the dots of the client investment journey in parallel world

From Silicon Valley and New York, to London and across Asia and Australia’s financial hubs of Singapore, Hong Kong and Sydney, startups offering tech-enabled payments, currency exchange, crowd funding, online lending and wealth management services are sprouting and competing with traditional retail banking and financial services firms.

Daryl will talk about decision support in the parallel worlds of Robo and human advisers as clients follow a journey through to investing; considering client engagement for pre and post millennials.

10:30 - 10:45

Coffee Break and Networking

10:45 - 11:15

The Future of Blockchain, bitcoin and AI

Exploring why blockchain, bitcoin might fundamentally change the Internet through decentralisation. Thinking about ethical models for AI systems. Is the gig-work economy real?

11:15 - 11:30

Whats the next big thing in Fintech

Speakers & Panelists

11.30 - 12.10

Panel Discussion: What Is the Next Big Thing in FinTech?

Previous attempts by the Banking Industry to dominate financial services have failed because of a focus on selling product rather than focusing on customer outcomes. Can Banks learn anything from the likes of the new internet super-brands such as Google, Apple, Amazon & Uber? Is it all about Big Data and targeting new products at consumers or can we re-think the way we deliver financial services so it finally meets customers’ expectations.

12:10 -12:30

How Digitized Customer Journeys Can Help Banks Win Hearts, Minds, and Profits

While many financial services organizations, such as the major banks or insurance companies, have gone online they have largely done so by “digitizing” their analogue services. Ultimately the experience as witnessed by the customer hasn’t really changed. Customers still have difficult sign up processes, disconnected services, poor user experience, unconnected communications and virtually no innovation.

If incumbent businesses are going to fight back they need to take a customer first view and create services that are frictionless, innovative and flexible. Craig will take us through some examples of where its being done well, the not so good and give his perspective on what businesses need to focus on if they are to succeed in this new digital first age.

12:30 - 1:20

Networking Lunch

1:30 - 2:20

Round Table: Digital Disruption in the wealth & asset management Industry

During these interactive peer-to-peer sessions you will be asked to select a table of your choice on one of the following two topics. Each table will be moderated by a FinTech Europe expert but the specific topics discussed will be up to the table attendees, providing they stay within the general realm of the table topic.

Your table moderator will summarize in 1 minute the outputs from your table to all attendees, as will the other tables.

Topic 1 – The Customer Dilemma & Is what they want, what they need?

When it comes to complex financial decisions customers are often not best placed to make the best decisions. Yet the rise of D2C and Roboinvesting threatens to disintermediate advisors? How should the industry react? Whatís the role of market education? How do we use technology to ìnudgeî customers in the right direction? How and when should we intervene to manage risk?

Topic 2 – The Marketing Dilemma & Over coming customer latency in wealth & asset management

While Billions is pouring into FinTech and established players are beginning their own digital transformation programs many customer segments are proving slow to adopt new practices? Is this simple the quiet before the storm or are we overestimating customer expectations? What’s the role of brand and trust in persuading customers to change services? Does this mean we shouldn’t be worried about wide scale industry disruption or will our higher spending more financial literate customers be the first to move?

2:20 - 2:50

Old laws, new models: UK regulation of FinTech

The UK has seen a rapid evolution in FinTech, attracting the attention of the Financial Conduct Authority (FCA) and bringing an extra range of considerations for FinTech businesses of all types. This discussion will focus on the legal issues surrounding FinTech issues for those involved in investment management and advice in the UK.

2:50 - 3:10

Coffee Break and Networking

3:10 - 3:50

Artificial Intelligence, the Fourth Industrial Revolution, FinTech risks and regulation

In his book “The Fourth Industrial Revolution: what it means, how to respond” Klaus Schwab, Founder and Executive Chairman of the World Economic Forum talks about emerging technology breakthroughs in fields such as artificial intelligence, robotics, the Internet of Things, autonomous vehicles, 3-D printing, nanotechnology, biotechnology, materials science, energy storage, and quantum computing. Such advances are disrupting almost every industry in every country. And the breadth and depth of these changes herald the transformation of entire systems of production, management, and governance. This session will discuss disruptive digital technology, the FinTech risks for private banks and wealth managers, and the regulatory implications.

3:50 - 4:10

Doing it like the Swiss. The impact of Fintech in Switzerland

Speakers & Panelists

Dr. Daniel Diemers Partner/ Vice President, Swiss Finance + Technology Association (Swiss FinteCH) will take us through the Fintech ecosystem in Switzerland and how it is disrupting the traditional Private Banks and Wealth Management companies. He’ll show examples of how some of the traditional players are responding and give his perspective on what can we learn in the UK from the challenges and changes already apparent in the Swiss market.

4:10 - 4:35

Quick-witted mammals vs the Jurassic banking dinosaurs

Following on from Daniel’s presentation on Fintech in Switzerland he will be chairing a panel that will discuss some of the key points he raised.
• How is disruption really going to play out over the next few years?
• Can the large legacy institutions adapt quickly enough?
• Is it about product or is it about customer experience, or both?
• What should wealth management companies being doing to respond to the new opportunities and threats?

4:35 - 5:25

Round Table: The Future of Wealth and Asset Management

During these interactive peer-to-peer sessions you will be asked to select a table of your choice on one of the following two topics. Each table will be moderated by a FinTech Europe expert but the specific topics discussed will be up to the table attendees, providing they stay within the general realm of the table topic.

Your table moderator will summarize in 1 minute the outputs from your table to all attendees, as will the other tables.

Topic 1 – Digital Disruption in the Industry

These roundtables will discuss the impact of digital technologies on the Wealth and Asset Management industry? What technologies really matter? How will it affect the advisor/client relationship? What should Wealth and Asset managers be focused on?

Topic 2 – The Future of Wealth and Asset Management

These roundtables will consider what the future might look like once all the dust has settled. What will 2020 and beyond look like? Who will be the big winners and losers? What do you have to do to be on the winning side?

5:25 - 5:30

Closing Remarks

5:30 - 8:00

Networking and wine tasting Reception